Assistant Community Manager

About the role

$23 per hour Overview The Assistant Community Manager plays a critical role in supporting the daily operations of a Sun community. This position assists the Community Manager in ensuring efficient office administration, property maintenance coordination, and strong resident relations.

What you'll do

• also contributes to marketing efforts, leasing activities, and the sale of new and pre-owned homes.
• The Assistant Community Manager is organized, customer-focused, and proactive in maintaining the quality and appeal of the community.
• Handles delinquencies and approves eviction proceedings while adhering to Sun's policies. (Essential)
• Monitors, codes and approves invoices for operating expenses and sales related costs (Essential)
• Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts (Essential)
• Handles customer issues in a timely and professional manner, communicating through a variety of means (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Coordinates and assists with the Lease Purchase Program (LPP), including repairs, leasing, LPP sales, refurbishments, re-leasing, closing, and follow-up.
• Coordinates and follows-up on service requests
• Ensures customers and residents receive the highest levels of service consistent with Sun's customer service philosophy
• Reports any deficiencies, which would adversely affect the operation of the community
• Identifies and prepares sites for model homes.
• Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Inspects and recommends purchase and renovation of used/repossessed homes
• Enforces community rules and regulations
• Reviews monthly property accounting reports and compiles reports for the accounting department, as required.
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
• Ensures that overall community appearance is well maintained and groomed to Sun's curb appeal standards
• Plans and coordinates resident relation events and activities
• Initiates and maintains local dealer relationships
• Handles emergencies that may arise onsite, insuring adherence to standard operating procedures
• All other duties as assigned
• Assists with developing a marketing strategy and maintains effective advertising to attract prospective residents to the community

What you'll bring

• High School Diploma or GED (Required)
• Bachelor's Degree in Related field (Preferred) 2 years in in general business and customer service experience (Required) 6 months in in prior sales and leasing experience (Preferred)
• Excellent written and verbal communication skills
• Demonstrated leadership abilities
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Intermediate computer proficiency
• Flexibility to respond to community needs during non-business hours

Benefits

• At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed.
• We place a high priority on our team members, and this is a big part of what sets us apart.
• We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth.
• In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans On-Site Fitness Center Voluntary Health and Dependent Care Reimbursement Accounts Life, Accidental Death & Dismemberment Insurance and Dependent Life Short and Long-Term Disability Coverage 401(k)
• Plan with Sun matching contribution
• Employee Assistance Program Identity Theft Insurance Legal Assistance Plan Pet Insurance Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting
• Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
• Employment Type: Full Time