Front Desk Insurance & Financial Coordinator

About the role

Front Desk Insurance & Financial Coordinator Location: Staten Island, NY Job Type: Full-Time About the Position We are looking for a Front Desk Insurance & Financial Coordinator to join our dental team. This position combines insurance coordination, patient financial management, payment processing, and front-desk patient communication. The ideal candidate is organized, detail-oriented, comfortable discussing finances and insurance with patients, and able to follow through on outstanding claims and patient accounts. This is a patient-facing role where excellent communication and customer service are just as important as accuracy and follow-through.

What you'll do

• Insurance Coordination Verify patient insurance benefits, eligibility, and plan details.
• Create, update, and maintain insurance information in Open Dental.
• Submit accurate and complete dental insurance claims and required attachments.
• Monitor unsubmitted claims, outstanding insurance accounts, and procedures that have not been billed.
• Research and resolve claim denials, corrections, and outstanding insurance issues.
• Prepare and manage insurance predeterminations, including required attachments, corrections, appeals, and follow-up.
• Submit insurance claim appeals and corrections when necessary.
• Answer patient questions regarding dental insurance benefits and coverage.
• Maintain accurate insurance information and communicate changes to the appropriate team members.
• Financial Coordination Track and follow up on patient accounts receivable.
• Post insurance, patient, and financing payments accurately.
• Verify available patient financing options and communicate those options to patients.
• Present and execute financial treatment plans.
• Send patient statements through approved methods, including paper, text, and email.
• Communicate with financing companies and assist patients with financing-related questions.
• Follow established procedures for outstanding accounts and collection activity.
• Front Desk & Patient Experience Communicate professionally with patients by phone, text, email, and in person.
• Provide a welcoming and professional patient experience.
• Assist with scheduling, rescheduling, appointment confirmations, and appointment-related communication as needed.
• Provide and review new-patient forms and request updates to health-history information when appropriate.
• Coordinate patient records being sent to or received from specialists and other dental offices.
• Assist patients with treatment scheduling and follow-up on unscheduled treatment.
• Participate in team huddles, meetings, training, and ongoing practice development.
• Maintain HIPAA compliance and protect patient financial and personal information.

What you'll bring

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to confidently discuss insurance benefits, treatment costs, financing, and payment options with patients.
• Ability to manage multiple priorities and consistently follow through.
• Comfortable communicating by phone, text, email, and in person.
• Professional, positive, and patient-centered approach.
• Ability to work effectively as part of a team.
• Experience with dental insurance and dental practice management software is highly valued.
• Experience with Open Dental is a plus.
• What Success Looks Like In this role, success means: Insurance claims are submitted accurately and followed through to resolution.
• Patient and insurance accounts are actively monitored and addressed.
• Payments and financial transactions are posted accurately.
• Patients understand their insurance benefits and financial responsibilities.
• Financial treatment plans and financing options are presented clearly.
• Patients receive prompt, professional communication.
• The front desk operates in an organized, efficient, and patient-focused manner.

Benefits

• We are committed to building a professional, collaborative dental team where team members are expected to take ownership, communicate effectively, think ahead, and provide an exceptional patient experience.
• How to Apply If you are an organized, dependable dental professional who enjoys helping patients navigate both their insurance and financial options, we would love to hear from you.
• Apply today and tell us why you would be a great addition to our team.
• Employment Type: Full Time Years Experience: 1 - 3 years
• Salary: $20 - $25
• Hourly Bonus/Commission: No