Legal Operations Analyst

About the role

Elevate is partnering with a global technology industry leader for a Legal Operations Analyst with strong TeamConnect expertise to support managed legal services operations. This role will be responsible for supporting legal technology platforms, matter management processes, eBilling operations, reporting, and user support activities within a fast-paced, client-focused environment. Duration: Direct Hire Start Date: To apply: If you are qualified, interested, and available, please send 1) your WORD version resume and 2) an email stating why you are a good fit for this position to Elevate Legal Talent provides an unparalleled platform for you to work with innovative companies and law firms worldwide on various exciting and challenging roles. We pride ourselves on respecting your individuality and choice of career, allowing you to bring your very best to each role, to continue to develop your experience, expertise, and professional network, and be supported with a package of benefits tailored to your needs. As a member of our talent community, you will benefit from Elevate's curated training suite to enhance and develop your skills. You will have access to hands-on support, networking opportunities, and accessing the most up-to-date resources. By joining our global community of Talent, you will get the opportunity to work with our best top law firms and law department customers. Equitability and inclusion are critical to Elevate Legal Talent success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry's most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business. As a strong proponent of diversity, equitability, and inclusion, Elevate Legal Talent is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the Elevate Legal Talent Team – help us change the legal business landscape and make a dent in the legal universe.

What you'll do

• Configure, maintain, and troubleshoot
• TeamConnect applications and workflows.
• Manage and prioritize
• TeamConnect bugs, enhancements, and system upgrades.
• Work directly with developers on requirements gathering, testing, implementation, and troubleshooting.
• Support matter management processes throughout the matter lifecycle.
• Review and support legal eBilling operations and legal spend management activities.
• Generate operational reports and dashboards for stakeholders.
• Provide customer support and respond to system-related inquiries and requests.
• Perform quality assurance reviews to ensure data accuracy and process compliance.
• Manage and resolve support tickets within established service levels.
• Identify and implement process improvement opportunities.
• Collaborate with legal operations, technology, and business stakeholders.
• Document processes, requirements, and operational procedures.

What you'll bring

• Bachelor's degree or equivalent relevant professional experience.
• Minimum of 2 years of relevant
• Legal Operations or Legal Technology experience.
• Demonstrated track record supporting and utilizing
• TeamConnect. Strong TeamConnect expertise from a system administration or technical support perspective.
• Experience serving as a liaison between legal business users and IT/development teams.
• Experience with backend configurations, workflows, integrations, reporting, or system optimization.
• Proficiency with Microsoft Excel, Word, PowerPoint, and SharePoint.
• Preferred Skills Experience with LEDES billing formats and legal billing guidelines.
• Advanced proficiency in Microsoft Excel and reporting/BI tools.
• Previous experience as a Business Analyst, Legal Operations Analyst, Consultant, or Strategy Analyst.