Pega AMS Onshore Lead / Senior System Architect (SSA)

About the role

Pega AMS Onshore Lead / Senior System Architect (SSA) Company: Enquo www.enquotech.com About Enquo Join Enquo, where we harness the power of data and technology to deliver real outcomes. We specialize in designing, building, and operating enterprise systems end-to-end across data, integrations, analytics, and applications. We operate with a simple mindset: own the outcome, not just the work. Role Summary The Pega AMS Onshore Lead / Senior System Architect (SSA) will provide technical, functional, and service leadership for enterprise Pega applications supported through Application Managed Services. This role will serve as the primary onsite interface between business/IT stakeholders and the Pega AMS team, combining strong Pega technical expertise with functional understanding and excellent stakeholder-management skills. The Lead will oversee day-to-day application support, incident resolution, minor enhancements, application monitoring, patch/release activities, and provide technical direction to the offshore Pega team.

What you'll do

• Serve as the primary onsite contact for business and IT stakeholders.
• Provide strong technical leadership and solution oversight for day-to-day AMS activities.
• Develop strong functional knowledge of supported business processes and applications.
• Lead prioritization across production support and enhancement activities.
• Lead triage and resolution of complex application incidents and production issues.
• Translate business needs into clear functional and technical direction for the offshore team.
• Guide solution design and implementation of minor enhancements and application improvements.
• Coordinate patches, application changes, and releases following established change and release-management processes.
• Oversee application health, PDC monitoring, recurring issues, and proactive improvements.
• Ensure incidents and service requests are appropriately prioritized and driven through closure.
• Maintain and continuously improve SOPs, runbooks, and application/support documentation.
• Identify recurring issues and drive root-cause resolution and continuous improvement.
• Provide clear service reporting covering application health, incidents, backlog, enhancements, risks, and releases.
• Provide technical direction and guidance to offshore SA and development resources.
• Coordinate with COE, integration, and other technical teams for complex or cross-application issues. Functional